Refund policy

At Yogi Lala Jewelers, customer satisfaction is very important to us. We take pride in offering high-quality jewelry and watches, and we aim to ensure a smooth and transparent shopping experience.

Eligibility for Returns

• Returns or exchanges are accepted within 10 days of purchase.

• Items must be unused, unworn, and in their original condition, along with the original receipt and packaging.

• Products showing signs of wear, damage, alteration, or resizing are not eligible for return.

Non-Returnable Items

• Custom-made or personalized jewelry

• Special orders

• Pierced jewelry and ear-piercing services

• Clearance or final sale items

• Gift cards

Refund Process

• Approved refunds will be issued to the original method of payment.

• Refunds are processed after the item passes inspection.

• Please allow 5–10 business days for the refund to reflect, depending on your payment provider.

Exchanges

• Exchanges are subject to product availability.

• If there is a price difference, the customer will be responsible for paying the balance or receiving a store credit.

Layaway Purchases

• All layaway deposits are non-refundable.

• Layaway items must be paid in full within the agreed time period to avoid cancellation.

Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact us within 48 hours of purchase or delivery.

• We will gladly offer a repair, replacement, or refund where applicable.

Shipping & Handling

• Shipping fees are non-refundable unless the return is due to our error.

• Customers are responsible for return shipping costs.

Policy Updates

• Yogi Lala Jewelers reserves the right to modify this policy at any time without prior notice.

For any questions or assistance, please contact our customer service team. We’re always happy to help.